Privacy Policy
IntelSynap is committed to protecting your privacy and ensuring transparent handling of personal information. This policy explains how we collect, use, and safeguard your data in compliance with Taiwan's Personal Data Protection Act.
Last Updated: March 15, 2025
Information We Collect
We collect information you provide directly to us when using our user experience design education services. This includes data you share during registration, course participation, and communication with our team.
Personal Information
- Full name and contact details for course enrollment
- Educational background and professional experience
- Payment information processed through secure third-party systems
- Communication preferences and feedback responses
- Portfolio submissions and project work for evaluation
Technical Information
Our learning platform automatically collects certain technical data to improve your experience and ensure platform security. This includes device information, browser type, IP address, and usage patterns within our educational content.
How We Use Your Information
Your personal data helps us deliver quality education services and maintain effective communication throughout your learning journey with IntelSynap.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Course delivery and assessment | Name, educational background, project submissions | Contract performance |
| Communication and support | Contact information, communication history | Legitimate interest |
| Platform improvement | Usage data, technical information | Legitimate interest |
| Marketing communications | Contact details, preferences | Consent |
Data Sharing and Third Parties
We share your information only when necessary to provide our services or comply with legal obligations. IntelSynap does not sell personal data to third parties for marketing purposes.
We may share information with trusted service providers who help us operate our platform, process payments, or deliver educational content. These partners are bound by strict confidentiality agreements.
- Payment processors for secure transaction handling
- Cloud storage providers for data backup and platform operations
- Email service providers for course communications
- Analytics services to understand platform usage and improve user experience
- Legal authorities when required by Taiwan law or court orders
Your Rights and Choices
Under Taiwan's Personal Data Protection Act, you have several rights regarding your personal information. We respect these rights and provide clear processes for exercising them.
Access and Correction
You can request access to your personal data we hold and ask for corrections if information is inaccurate or incomplete. We'll respond to such requests within 15 business days.
Data Deletion
You may request deletion of your personal data, though we may need to retain certain information for legal compliance or legitimate business purposes. We'll explain any retention requirements when processing your request.
Marketing Communications
You can opt out of marketing communications at any time by clicking unsubscribe links in our emails or contacting us directly. This won't affect essential course-related communications.
Data Security and Retention
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices are regularly reviewed and updated.
- Encryption of data in transit and at rest using industry-standard protocols
- Regular security audits and vulnerability assessments
- Access controls limiting data access to authorized personnel only
- Secure backup systems with geographic redundancy
- Incident response procedures for potential data breaches
Retention Periods
We retain personal data only as long as necessary for the purposes outlined in this policy. Course records are typically kept for seven years after completion for certification and reference purposes. Marketing data is retained until you withdraw consent or for three years of inactivity.
International Data Transfers
Some of our service providers may be located outside Taiwan. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information according to Taiwan's data protection standards.
We use standard contractual clauses and verify that receiving countries have adequate data protection laws. You'll be informed of any significant international transfers affecting your data.
Cookies and Tracking
Our website uses cookies and similar technologies to enhance your browsing experience and understand how you interact with our content. Most cookies we use are essential for platform functionality.
Cookie Types
- Essential cookies for login sessions and platform security
- Analytics cookies to understand user behavior and improve our services
- Preference cookies to remember your settings and choices
- Marketing cookies for relevant course recommendations (with your consent)
You can control cookie preferences through your browser settings, though disabling certain cookies may limit platform functionality.
Children's Privacy
Our services are designed for adult learners and professionals. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware of such collection, we'll delete the information promptly.
Parents or guardians who believe we may have collected information from a minor should contact us immediately using the information provided below.
Policy Updates
We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. Significant changes will be communicated through email or prominent notices on our platform.
We encourage you to review this policy regularly to stay informed about how we protect your information. The date at the top of this policy indicates when it was last revised.
Contact Us About Privacy
If you have questions about this privacy policy or want to exercise your rights regarding personal data, please contact us:
IntelSynap Privacy
Team
813, Taiwan, Kaohsiung City, Zuoying District
Ziyou 2nd Road, 167號2F
Phone: +886227315327
Email: contact@intel-synap.com
We'll respond to your privacy-related inquiries within 15 business days and work with you to address any concerns about your personal information.